The Terms and Conditions displayed below are an important part of your booking. Here you will find everything you need to know about our excursion policies.
BOOKING POLICY
You can book via our “Book Now” page on our website. You choose the available date, fill out the form and pay via Credit Card. The following information is requested to confirm your booking:
- CUSTOMER’S NAME & LASTNAME
- TOUR DATE
- ACCOMMODATION (where you are staying)
- NUMBER OF PARTICIPANTS (both: adults & children)
- E-MAIL-ADDRESS & MOBILE PHONE NUMBER WHICH YOU CAN BE CONTACTED ON WHEN HERE ON HOLIDAY
- IF YOU ARE BOOKING CHILDREN WE MUST KNOW THE AGE OF EACH CHILD
You are advised to read our terms and conditions before you check out and pay for the excursion. Do not miss any required information, otherwise the booking form will not go through. After your reservation is requested, you will receive an automated e-mail, acknowledging your booking request.
After we have received your booking you will receive a separate e-mail with the exact pickup location and time.
You can print your confirmation receipt or simply take your mobile phone with details of our confirmation e-mail and show it to your guide in charge of the tour.
THE DOWNHILL BIKE RIDE requires at least 4 people in order to take place, but you can obviously purchase less tickets. If other seats have not been taken on your required date, we will contact you to either reschedule the tour or provide you with a FULL refund.
PAYMENT POLICY
Accepted Payment Methods: We accept major credit cards.
Any charges incurred as a result of using a credit card will be paid by the customer and are NOT included in the price of the excursion.
LIABILITY
Downhill Bikes Salou SL claims no responsibility for any loss, damage, accident, injury, sickness or schedule change due to weather, strike or any other cause beyond Downhill Bikes control. We will make every effort to safeguard our customers and their personal property, but cannot be held responsible for personal events beyond the tour operators control, or to damage sustained by tourists including those occurring outside the touring program.
Downhill Bike acts in good faith, and cannot be held responsible for any agent, hotel, coach operator, tour guide or any other person’s or company’s acts, defaults or delays.
We therefore advise all customers to have comprehensive travel insurance to meet all contingencies.
Downhill Bikes SL reserves the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise.
Our goal is to provide excellent customer service and in order to do so we maintain strict quality monitoring. If, for any reason, you are dissatisfied with your excursion, we want to hear about it. We recommend you contact us as soon as any incident arises. If you are unable to do so at the time, you must advise Downhill Bikes SL via e-mail within 48 hours after the event. If you fail to do so, this may affect your right to compensation. In case customers are still travelling, we can extend the contact to our office for up to 5 consecutive days after the event, as long as customers can prove that they were still travelling ( e.g. plane tickets, hotel reservations).
All information on the website is subject to change. Downhill Bikes reserves the right to alter/change/correct mistakes that may possibly appear in the website or published price lists.
Downhill Bikes SL also assumes no responsibility for any act of negligence or omission whatsoever, by any company whose services are used as part of packages provided.
CANCELLATION POLICY
CANCELLATION MADE BY DOWNHILL BIKES SALOU
Despite our great weather conditions, the mountains can have sudden weather changes and because of that, Downhill Bikes reserves the right to alter the route or itinerary of any of its tours and arrange alternative routes to those advertised if necessary. If a decision needs to be made, in terms of changing the itinerary due to unforeseen circumstances, like forest fires, floods, breakdowns, heavy rain, thunder storms or anything else that cannot be foreseen at this time, it will be at the discretion of the tour guide in charge.
If an excursion needs to be cancelled during the tour, due to sudden weather changes that can put our customers at risk, we will discuss rescheduling options with you. Where it is not possible for you to reschedule the tour, we will offer a full refund.
If the tour needs to be cancelled by Downhill Bikes right before it starts, for any possible reason, and it is not possible for you to reschedule, a full refund will be given to customer.
CANCELLATION MADE BY CUSTOMERS
Customers cannot cancel a tour based on their own assumption that the weather represents a risk, or simply because they wish to do a tour on a sunny day, and still expect a refund.
If customers cancel the trip right before it starts or less 24 hours prior to the tour date, no refund will be available. In the event of illness or any other type of problem or emergency that may prevent the customer from participating in the tour, the same rules will be applied.
We recommend all customers to have comprehensive travel insurance to meet all contingencies.
Where the customer provides more than 48 hours for a cancellation, a full refund will be provided.
BOOKING CHANGES POLICY
In case the customer needs to change the pick-up address or increase the number of participants, he or she must make the request by e-mail. There is no fee charged for these requests.
Discounts are given based on a group size. Where the number of customers is reduced for whatever reason, if we receive less than 48 hours notice, the number of the group originally booked will be charged for.
All requests for changes to a booking must be made by e-mail, from the person who submitted the booking originally.
CHILD POLICY/AGE RESTRICTIONS
Minimum age for THE DOWNHILL BIKE RIDE is 2 years.
Children from 14-17 years can come unattended with parental consent. Parents have to be present at the pick-up and drop-off point for the children and should be contactable during the whole time of the tour.
Children under 14 years of age are not permitted to travel, unless accompanied by an adult.
DISCOUNT POLICY
PASSEGER DISCOUNT
Customers who would like to accompany his / her party in one of our minibuses, but don’t want to cycle are invited to do so. We apply a child’s price for those customers.
GROUP DISCOUNT
Group Discounts can be applied to a group of 10 or more people. According to the group size, discounts can be higher or lower. Please contact us at info@downhillbikessalou.com or by calling +34 608 762 003 before booking to discuss the discount rates.
FITNESS and PARTICIPATION
Our cycling tour is suitable for all ages and fitness levels, as long as the individual can ride a bike unaided. (excludes children in infant seats or tag-a-longs).
MINIMUM AND MAXIMUM CAPACITY
Each tour has a minimum and a maximum passenger capacity. Please check that at the time of booking.
Our minimum number is 4 people per excursion, with a maximum of 24.
Our minimum number is 4 people per excursion, with a maximum of 24.